Terms & conditions

01 About these terms

These terms form a contract between Inbox Harbour, of Suite RA01, 195-197 Wood Street, London, E17 3NU ("we", "us") and the business that subscribes to our service ("you", "your"). By connecting your mailbox or paying a subscription fee, you accept these terms.

Inbox Harbour is provided to businesses, not consumers. If you're subscribing on behalf of a company, you confirm you're authorised to accept these terms for it.

02 The service

Inbox Harbour reads incoming email in your connected mailbox and automatically applies tags and files messages into folders, according to the configuration agreed with you during setup.

• The service works with Microsoft 365 mailboxes connected via Microsoft's secure sign-in.
• Your configuration — tags, folder structure, and rules — is agreed with you at setup and can be changed by request.
• Categorisation is automated and, while we work hard to make it accurate, it will not be correct 100% of the time.

03 Your account & access

You grant us access to your mailbox through Microsoft's own authorisation process. You can revoke that access at any time from your Microsoft account settings, which will stop the service immediately.

You're responsible for keeping your own Microsoft account secure, and for making sure anyone you give access to your mailbox is authorised to have it.

04 Your responsibilities

You agree to:

• Use the service only for lawful business purposes
• Provide accurate information during setup and keep it up to date
• Have the right and authority to connect the mailbox you connect
• Not attempt to interfere with, reverse-engineer, or gain unauthorised access to our systems
• Not resell or provide the service to third parties without our written agreement

We may suspend or end your access if these terms are breached, or if your use puts our systems or other customers at risk.

05 Data protection

How we handle data is set out in full in our privacy policy, which forms part of these terms.

Where we process personal data on your behalf, our data processing agreement also forms part of these terms and applies automatically when you accept them. Where that agreement and these terms conflict on anything concerning the processing of personal data, the data processing agreement takes precedence.

In summary: when processing your mailbox we act as a data processor and you remain the data controller for the personal data within it. You confirm you have a lawful basis for that data being processed on your behalf.

We process it only as needed to provide the service and following your instructions, keep it secure, and will assist you in meeting your own obligations under UK GDPR.

06 Fees & payment

We'll give you at least 30 days' notice by email before changing our fees. If you don't accept the change, you can cancel before it takes effect.

07 Availability & support

We aim to keep the service running continuously, but we don't guarantee uninterrupted availability. The service depends on Microsoft's systems, which are outside our control.

We may need to carry out maintenance, and will give notice of planned downtime where we reasonably can.

Support is provided by email at [email protected], and we aim to respond within two working days.

08 Liability

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded.

Subject to that:

• The service is provided on a reasonable-efforts basis. Automated categorisation may occasionally mis-tag or mis-file an email.
• We're not liable for business losses arising from a missed, mis-tagged or mis-filed email — you remain responsible for reading your own correspondence.
• We do not exclude our liability for direct losses caused by our breach of these terms or negligence, except as set out below. We exclude liability for loss of profit, business, contracts, goodwill, or anticipated savings, and for any indirect or consequential loss, in every case whether arising in contract, tort (including negligence), or otherwise.
• Subject to the exclusions above, our total liability to you arising out of or in connection with these terms in any 12-month period is limited to the greater of (a) the total fees you paid us in that 12-month period, or (b) £1,500.
• You may request a higher liability cap in exchange for an additional fee, to be agreed with us in writing before the higher cap applies.

09 Cancellation

You can cancel at any time by emailing us or by revoking our access from your Microsoft account. Cancellation takes effect at the end of your current billing period, and fees already paid are non-refundable unless we've failed to provide the service.

We may end the agreement by giving you 30 days' written notice, or immediately if you materially breach these terms.

On cancellation we stop processing, delete your access tokens, and delete your configuration data as described in our privacy policy. Your emails and folders remain in your own mailbox, exactly as they are.

10 Intellectual property

The Inbox Harbour name, logo, website and underlying software remain our property. Nothing in these terms transfers any ownership to you.

Your data, your emails and your business information remain entirely yours.

11 Changes to these terms

We may update these terms as the service develops. We'll email active customers about material changes before they take effect. Continuing to use the service after that means you accept the updated terms.

12 Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.